Refund policy

Returns & Refunds

Updated 01.05.2021

The customer is granted the right of withdrawal without reason within thirty (30) days of receipt of the ordered product. If 30 days have gone by since we received your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it and must also be in the original packaging.

All returns are subject to rigorous Quality Control to ensure they meet these requirements. If the products do not meet the Quality Control standards, we will refuse the return and the products will be returned to you. If, on the other hand, the returned product satisfies the Quality Control, we will proceed with the refund or exchange.
Failure to comply with these Conditions of Sale gives us the right to refuse the return and return it to you at your expense.

ATTENTION: THE RIGHT OF WITHDRAWAL IS DENIED IN CASE OF ITEMS MADE TO MEASURE OR CUSTOMIZED SPECIALLY FOR THE CUSTOMER.

Return procedure

The customer must communicate within 30 days of receiving the product the desire to withdraw from the contract and return the product, by e-mail: return&exchange@montemurro1902.com or registered letter to:

Montemurro Stefano
Via dei Mille, 59,
80121 - Napoli – Italy.

Refunds

Once we have received and inspected your return, we will send you an email to inform you that we have received the returned item. We will also notify you of the approval or rejection of the refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain period of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time for the refund to be officially posted.
Then contact your bank. It often takes some processing time before a refund is posted.
If you have done all this and you have not yet received your refund, please contact us at the email address: customercare@montemurro1902.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at return&exchange@montemurro1902.com and send your item. In this case the shipping costs are at our expense.

Shipment

To return the product, you must ship the product to:

Montemurro Stefano
Via dei Mille, 59,
80121 - Napoli – Italy.

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable.
Depending on where you live, the time it takes for your traded product to reach you can vary.